ING Bank Śląski | Annual Report 2014


ING BANK ŚLĄSKIAnnual Report 2014

„Business and financial results posted prove the proper direction of development adopted by the ING Bank Śląski S.A. Group. We are planning to continue the growth strategy in the following years.”

Małgorzata Kołakowska
President of the Management Board

Best net profit in track record



(+8% y/y)

See President's Review

Almost 3.8 m clients

including 37 thousand corporate clients

Best mobile application

1st place in the Mobile Banking category in the 2014 Newsweek Friendly Bank ranking

loans growth

PLN + 8.6 bn

3 times faster than the market

deposits growth

PLN +8.1 bn

1.5 times faster than the market

Highlights 2014

Key figures


ING Commercial Finance – number one in the market in 2014

16 January 2015

It was a very good year for ING Commercial Finance. The current leader position is the coping stone of many years of hard work on consistent acceleration of the number of clients and market activity. There are reasons for satisfaction as ING Commercial Finance posted this result in the highly competitive landscape and in the quickly developing factoring market in Poland – said Michał Bolesławski, Chairman of the Supervisory Board of ING Commercial Finance and Vice-President of ING Bank Śląski S.A.

– The market leader position confirms that the business strategy set by the company is right. The main sources of ING Commercial Finance success are: clients’ trust, close cooperation with ING Bank Śląski S.A. which contributed to the dynamic growth in the number of clients, as well as development of the product offer for clients from all segments, responding to market needs and employee engagement – said Tomasz Mazurkiewicz, President of ING Commercial Finance.

As at the end of 2014, ING Commercial Finance turnover totalled PLN 16,876.43 million and was higher by as much as PLN 4 billion as compared with the same period in 2013 – it is 31% more than a year before. The company increased its share in the market to 14.76% versus 13.3% as at the 2013 yearend. It should be highlighted that the growth rate of the company is much higher than the market’s.

ING Commercial Finance also leads in terms of the number of financed invoices. As at the 2014 yearend, there were 1,157 thousand invoices. This is 241 thousand more than a year before when ING CF financed 916 thousand invoices. According to the Polish Factors Association data, as at the 2014 yearend, the turnover reached PLN 114,447 million. In comparison with the same period of the previous year, it went up by over 18.5%.


ING Best Mobile Bank

29 September 2014

ING Bank Śląski S.A. won the first place in the Mobile Bank category in the Newsweek Friendly Bank Ranking. ING was recognised for user-friendly navigation and interface in the mobile services offered to clients. The Bank also won the third place in the Internet Bank category.

- We are very happy that our mobile and internet banking were appreciated. Simple, intuitive and easy-to-use applications combined with their security are the rules that we follow in building the internet and mobile banking. We always ask our clients about their opinions because their choices are the most important. High positions in the Mobile Bank and Internet Bank categories confirm that we pursue the adopted strategy appropriately – explains Małgorzata Kołakowska, President of the Management Board of ING Bank Śląski S.A. – explains Małgorzata Kołakowska, President of the Management Board of ING Bank Śląski S.A.

It was already 13th edition of the ranking compiled by Newsweek and the Millward Brown research agency. Between June and August, auditors were visiting bank branches all over Poland in the role of Mystery Shoppers and also they were contacting banks by phone and via internet.

The banks were assessed in four categories: Bank for Mr. Smith, Internet Bank, Mobile Bank and Mortgage Bank. Auditors granted score for specified bank service-related criteria and the total number of score determined the bank’s position in a given category. The following criteria were taken into account: competence and involvement of client advisors, service quality and effectiveness in client acquisition. Furthermore, the highest significance in the Internet Bank and Mobile Bank categories was attached to user-friendliness of portal navigation, functionality and interface of the application.


ING Bank Śląski S.A. honoured for the fifth time with the Top Employers certificate

06 March 2014

ING Bank Śląski S.A. was awarded the Top Employers Poland certificate for the fifth time by the Top Employers Institute. Owing to similar certifications for ING in France, Spain, Belgium and Italy, ING Bank Śląski S.A. also received the Top Employers Europe title.

- The Top Employers Poland and Top Employers Europe titles awarded to ING Bank Śląski S.A. confirm the value of the HR policy that we consistently follow. As part of our strategy, we strive to be the preferred bank both for our clients and our employees. We are glad that our actions are recognised by independent research institutions – said Grażyna Sobota, HR Director at ING Bank Śląski S.A.

The international research conducted each year by the Top Employers Institute presents top global employers. Among them there are companies creating the best working conditions, caring about talented staff and their development at all the organisation levels and aiming at the continuous improvement of employment practices.

The Top Employers Institute assessed the ING Bank Śląski S.A. employment policy basing on the following criteria:

  • base benefits,
  • fringe benefits and working conditions,
  • training and development,
  • professional career development, and
  • corporate culture management.

Best Bank in Poland? ING Bank Śląski

11 July 2014

The judging panel of the international Euromoney Awards for Excellence 2014 ranking awarded ING Bank Śląski the “Best Bank in Poland” title. The jury appreciated the effectiveness of the business model and innovative solutions of ING Bank Śląski S.A. The ranking is compiled by the prestigious British magazine, Euromoney.

- We are proud that activities of ING Bank Śląski were recognised internationally and that it received the “Best Bank in Poland” title. We are constantly working on providing our clients with top-quality services and keeping their satisfaction on high level. Meanwhile, we maintain our position of a reliable and stable bank that is both modern and innovative – explains Małgorzata Kołakowska, CEO of ING Bank Śląski S.A.

The idea behind the Euromoney Awards for Excellence ranking is rewarding the best banks worldwide on account of services rendered. Besides good financial results, the judging panel highly evaluated the competitive edge of ING Bank Śląski S.A. and its ability to adapt to the changing market landscape and client needs. Not without significance was an array of innovations introduced for the clients, advancing state-of-the-art banking. These include: the trading and auction platform for businesses – Aleo, ING Accounting, ING BankMobile applications for tablets and smartphones, fee collection machines at local government units and housing cooperatives as well as developed network of NFC-enabled ATMs and recycling machines.

The Euromoney Awards for Excellence are among the most important awards in the banking sector worldwide. They have been granted since 1992 by the editorial team of the Euromoney magazine for outstanding accomplishments in banking. They cover 20 product categories in which banks from almost 100 countries are ranked. Awards are received by those financial institutions that excel in innovativeness, are leaders in their business and demonstrate momentum in a given market.


ING Bank Śląski S.A. included in RESPECT Index for the eighth time

19 December 2014

The RESPECT Index is composed of the companies from the WSE Main Market, operating in conformity with the top management standards of corporate governance, information governance and investors relations, taking account of ecological, social and employee-related aspects. The Index takes into account the companies that go through a three-stage verification carried out by the WSE with regard to the aforementioned areas as well as the audit conducted by the project partner, Deloitte. The Index is updated once a year.

Currently, in the RESPECT Index there are 24 companies, out of which 5 are banks. The new composition is effective as of 22 December 2014. The RESPECT Index-based rate of return since its first publication in November 2009 has settled at 70%.

Corporate social responsibility and actions in that area support the execution of business goals at ING Bank Śląski S.A. The CSR strategy outlines objectives, actions and measures for relations with clients and employees, as well as activities for the community and the natural environment. The Bank has been included in the index of socially responsible companies – RESPECT Index – since its first publication, it is also in the elite group of companies honoured with the Top Employers and Top Employers Europe certificates. The Bank was the only financial institution to have been awarded the 2014 Golden CSR Leaf by Polityka.


To download or comparisons

Report's PDF

If you need copies of this Report in PDF format for offline viewing - you can download it here.


Financial data XLS

The financial data in XLS format available for download.



All files containing supplementary information, archived reports and others are available here .


Interactive tables

Compare the presented data over the years and in the form of graphs.



Your place for bookmarking and printing favourite pages

In Briefcase: page(s)

Your favourite pages Notes      
Your favourite pages Notes      

Send your comments to this Report